Order and Customer Service Administrator

  • Alignment Consulting HR and Recruitment
  • Newlands Cape Town
  • Jan 08, 2021
Full time Customer Service Distribution-Shipping

Job Description

Job Overview:
To manage the order cycle in a timely and accurate manner

Duties and Responsibilities

Key Responsibilities
To manage the order cycle, in a timely and accurate manner
Receiving orders
Verifying orders, including customers' personal information and payment details. Price checks.
Contacting customers by phone or email to answer queries and obtain missing information.
Assisting with calculation of spares and consumables order quantities
Liaising with procurement and production scheduling team to get feedback on order delivery dates
Expediting orders through internal liaison.
Monitor order status, communicating any issues to customers/suppliers
Receiving and processing purchase orders
Issue accurate invoices
Maintaining and updating sales and customer records.
Compiling monthly sales reports.
Compiling shipment documentation for customers freight
Directing feedback from customers to relevant departments.
Providing contact point/knowledge base for sales team, internal/external customers in all aspects of administration and support as required.
To be conversant with product range at a level to be able to answer general order/sales enquiries.

Minimum Requirements

Grade 12 pass
At least 1-2 years working within a shipping/freight sales position
At least 1 -2 years proven history in procurement admin function with some freight/shipping experience
Advanced knowledge of administrative recordkeeping.
Familiarity with sales reports and sales records.
Numerical flair – processing orders, calculations and pricing.
Proficiency with ERP, and MS Office Software and Microsoft Teams
Excellent written and verbal communication skills.
The ability to work under pressure and in a fast paced environment
Exceptional interpersonal and customer service skills.
Must be able to maintain a professional and calm demeanor
Attention to detail




Between R12,000 - R17,000