Medical Receptionist

  • Dr Blake
  • Hatfield, Pretoria, South Africa
  • Dec 03, 2018
Full time Health Care

Job Description

Our thriving practice needs an experienced Medical Receptionist who can take over the administrative duties involved with coordinating patient and specialist schedules as well as bookkeeping, booking theatre procedures, file management and office organization


Duties and Responsibilities



Main Job Duties and Responsibilities


greet patients

register patients according to established protocols

assist patients to complete all necessary forms and documentation including medical insurance

ensure patient information is accurate including billing information

inform patients of medical office procedures and policy

maintain and manage patient records

move patients through appointments as scheduled

answer incoming calls and deal with inquiries

transfer calls as required

schedule patient appointments

collect co-pays and payments

report statistics as required

schedule hospital admissions, tests, scans and outside appointments for patients

obtain external medical reports as required by medical professionals

respond and comply to requests for information

deal with incoming and outgoing post

complete other clerical duties as assigned

maintain stock of forms and office supplies

ensure reception area is well maintained, neat and clean

safeguard patient privacy and confidentiality




Minimum Requirements



Education and Experience


high school diploma

knowledge of medical terminology, procedures and diagnosis

knowledge of computer and relevant software applications

knowledge of general administrative and clerical procedures

working knowledge of healthcare insurance preferred


Key Competencies and Skills


communication skills - able to listen effectively and express oneself in a clear and articulate manner

information collection and management - able to collect, organize and monitor data efficiently

planning and organizing - able to multi-task, prioritize and schedule tasks and activities

attention to detail - able to produce accurate and high quality work through concern for all areas involved

customer service skills - able to develop good customer relationships with a focus on achieving customer satisfaction

adaptability - able to adjust approach to meet changing demands and situations including dealing with diverse people

confidentiality - able to maintain confidentiality and adhere to ethical standards