Carter Product Genius

  • Carter
  • Melrose, Johannesburg, South Africa
  • Jul 13, 2018
Full time Automotive Consultant Customer Service Retail Sales

Job Description

Carter Renault is looking for a Product Genius to join our dynamic team in Melrose, Johannesburg. This is a fantastic opportunity to be involved with a flagship dealership in a prime location.

We require a self-managing individual with an eagerness to learn and grow with the team. The customer facing role of the Product Genius:

  • Assists customers with product questions (technical specifications on new and used cars, extras, etc). Translates technical specifications into functional benefits. Provides solid customer service with good EQ. Requires high attention to detail and an ability to learn.
  • Conducts test drives with customers. Has a valid driver’s license and can be relied upon to take customers for test drives – safely driving the vehicle with the customer and allowing the customer to drive.
  • Coordinating and assisting with getting vehicles ready for delivery. Liaising with the customer, stock controller and workshop to ensure the vehicle if prepared and ready for the customer to collect at the agreed delivery time. Ensuring the necessary paperwork is ready and completed.

The role will require 5 ½ days per week commitment. As the dealership will open on weekends, we will require product geniuses to work either:

  • Tuesday to Saturday with a half day on Monday
  • Sunday to Thursday with a half day on Friday
  • Daily shifts will span either 7am to 4pm or 10am to 7pm

Please indicate your preference of working days and hours on your cover email.  While we will endeavour to meet any successful candidate’s preferences, offers will be given based on business need. 

This is a full-time role. Interviews will be held in Johannesburg. Only South Africans or individuals with an existing valid South African work permit need apply.

Duties and Responsibilities

We require a self-managing individual with an eagerness to learn and grow with the team. The customer facing role of the Product Genius:

  • Assists customers with product questions (technical specifications on new and used cars, extras, etc). Translates technical specifications into functional benefits. Provides solid customer service with good EQ. Requires high attention to detail and an ability to learn.
  • Conducts test drives with customers. Has a valid driver’s license and can be relied upon to take customers for test drives – safely driving the vehicle with the customer and allowing the customer to drive.
  • Coordinating and assisting with getting vehicles ready for delivery. Liaising with the customer, stock controller and workshop to ensure the vehicle if prepared and ready for the customer to collect at the agreed delivery time. Ensuring the necessary paperwork is ready and completed.

Minimum Requirements

  • Candidates must have a valid driver’s license and will undergo a driving test as part of the recruiting process
  • Candidates must have a matric certificate
  • Prior work experience in retail or similar is helpful but not a minimum requirement.
  • Strong interpersonal skills and EQ is required – candidates will be rigorously interviewed for this

EE/AA

Yes

Salary

Market related and experience dependent