Client Service Manager

  • Mobile Specialised Technologies
  • Johannesburg, Gauteng, South Africa
  • May 26, 2017
Full time Business Development Customer Service General Business Management Marketing

Job Description

Imagine coming to work everyday knowing that you are literally changing the lives of others? If doing good business IS your business, this is the company for you!

We are looking for someone as passionate about social impact and who lives and breathes good stories.  We are a fast-paced company that employs ambitious and committed people that want to go places, grow with the company and make an impact on the world.

 

The project management department lives and breathes client service and we are on the lookout for a unique kind of animal; a mid-weight Client Service Manager who has the drive and discipline to be the glue between systems, schedules, people and departments.

The right candidate will have the ability to be flexible within strict processes and structures.  They’ll have the ability to be understanding and supportive, but firm.  Basically, a highly solutions-driven brain, proactive, flexible, resilient and pressure-coping attitude to the table.

We are a small team, with big hearts and even bigger dreams.

If what gets you out of bed each morning, knowing that you can make a difference, a very BIG difference, this exciting company is the place for you.

Find out more about the MST Group:  www.mstsv.net

Duties and Responsibilities

Responsibilities

  • Manage the end-to-end process including planning and estimating to ensure the successful and profitable completion of projects.
  • Manage the project’s scope.
  • Manage schedules/resources between client and government contacts
  • Project administration and support.
  • Implementing a project infrastructure.
  • Be accountable for meeting client expectations when it comes to budget and schedule.
  • Provide team leadership.
  • Serve as the central point of contact for the project team.
  • Develop timing plans and project plan/project proposals.
  • Liaise with the sales team and service solution department teams ensuring efficiency and continuity across all projects.
  • Admin efficiency:  collate and prepare paperwork for the mobile units
  • Vehicle checklists
  • Schedules for mobile unit and project.
  • Reporting:  prepare monthly reports for relevant stakeholders
  • Arrange and attend meetings with clients and suppliers

Minimum Requirements

Requirements
The successful candidate must have/be:

  • Three to five years’ experience.
  • Microsoft Word and Excel.
  • Able to foster good relationships.
  • Detail-driven, organised and tactical.
  • Able to delegate firmly.
  • Able to anticipate needs.
  • Able to anticipate problems.
  • Able to work well under pressure within a fast-paced environment with multiple stakeholders.
  • A flexible approach and positive attitude to accommodate unpredictable deadlines and challenges.
  • Process, production and efficiency oriented.
  • Independent, but able to work as part of a team.
  • Comfortable using different styles of project management.
  • Excellent organisational skills.
  • Highly adaptable and solutions oriented.
  • Strong verbal and written communication skills.
  • Strong interpersonal skills.
  • Highly motivated.

 

EE/AA

Yes

Salary

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