MANAGER - AIRSIDE SERVICES

  • Sibanye Business Group (Pty) Ltd
  • Kempton Park, Gauteng, South Africa
  • Apr 07, 2017
Full time Distribution-Shipping

Job Description

 

§  Full responsibility for delivering effective Ramp Services solutions to our customers.

 
 
 

 

Duties and Responsibilities

§  Full responsibility for delivering effective Ramp Services solutions to our customers.

§  Lead, motivate and manage staff to deliver on the Service Level Agreements (SLA) with customers.

§  Resolve customer service issues in a timely manner with tact and diplomacy.

§  Responsible for proactively managing safety & security processes and procedures to comply with company standards.

§  Conducting weekly meetings with staff and controllers and daily meetings with Ramp Ops Managers & Duty Managers.

§  Ensuring the highest level of service to passengers and client airlines.

§  Ensuring that the staff are adequately trained  

§  Monitor and analyse the Profit and Loss (P&L) statements for any variances and take appropriate action.

§  Review new airline and vendor contracts as needed and provide appropriate feedback.

§  Review key performance indicators (KPI's) and convey necessary actions if needed.

§  Meet with customers on a regular basis to get feedback and monitor satisfaction levels

§  Take ownership for creating a progressive open and feedback culture by managing the performance and development of employees.

§  Build and maintain relationships with key stakeholders

§  Assist in negotiations with new customers.

§  Act as Key Account Manager and in marketing activities.

§  Strict implementation of overall Airside Services budget

§  Responsible for the provision of the necessary resources to comply with all regulatory authorities, suppliers, manufacturers and specific customer requirements

§  Ensure that there are effective planning methods and procedures in place to ensure that there are adequate resources, both manpower and equipment, to meet operational needs

§  Implement, maintain and closely manage all safety and security measures related to people, equipment, facilities and aircraft involved in the operation

§  Participate in meetings internally and externally as may be required

§  Implements and monitors the local emergency plan

§  Full employee management e.g. disciplinary, training, chairing & initiating in disciplinary hearings, counselling

§  Full capabilities in planning, leading, control, reporting & supporting

 

Minimum Requirements

§  Relevant Tertiary Qualification preferred  

§  Full computer Literacy (Excel, GANTT Advantageous)

§  Must have a thorough understanding of the macro-dynamics prevalent in South African Aviation environment.

§  3 - 5 years’ experience in a managerial position.

§  5-10 years’ aviation/airport operational experience

§  Sound financial acumen (Profit and Loss, General Ledger knowledge a must)

§  Must be able to understand and work with technology that is relevant to the Industry

§  Mandatory: Corporate induction, Dangerous goods, Airside induction, Security awareness, ISO/ISAGO awareness

§  Excellent presentation skills

§  Must have worked with formalised financial models for costing

 

 

 

§  High interpersonal skills to be able to deal with senior stakeholders

§  Analytical ability.

§  Balance score card and KPI’s (OTP, SLA)

§  Ability to work under extreme pressure & handle conflict (e.g. employee disputes, shortage of staff, airline complaints and unions)

§  Insanely customer centric and results driven

§  Ability to work on call 24/7.

§  Highly motivated, self-starter who can effectively prioritize, multi-task and manage to accomplish objectives within prescribed deadline

 Notes: No late applications will be accepted. Applicants will be vetted against the respective security agency in order to ensure no criminal record is present. All licenses, qualifications will be checked and vetted in order to ensure the validity and authenticity thereof. Should candidates not be notified of the outcome of their applications within 14 days of closing date, they should please regard their applications as unsuccessful.

EE/AA

Yes