IT Project Administrator/ IT project manager/ Business Analyst

  • Exigin recruitment
  • Centurion, Gauteng, South Africa
  • Feb 09, 2017
Contractor Information Technology

Job Description

The role will support the Customer Operations Manager on agreed processes and activities and ensure continuous communication.

Duties and Responsibilities

Maintain and manage active Client Action Log
 
-   Monitor and report on services & maintenance performance metrics to fulfill contractual SLA requirements – utilize escalation when needed
 
-   Responsible to execute exceptional service delivery
 
-   Manage suppliers and partners in delivery of service
 
-   Accountable for the SLA management assets within the customer’s fleet and related escalations or reporting
 
-   Provide asset management reports
 
-   Provide daily, weekly and monthly reports, as per COM request
 
-    Attend customer and internal meetings as agreed 
 
-    Report on, track and manage hardware orders and installations as agreed 
 
-   Manage the device movements and changes with the client’s offices as agreed
 
-  Provide guidance and day to day operational direction to onsite resource 
 
-   Cover the roles and responsibilities for onsite resources, when requested by the COM
  

Minimum Requirements

Grade 12 (NQF Level 4)
An NQF Level 5 qualification in IT/Project/Business Administration or equivalent will be an advantage

EXPERIENCE:
One to two years project administration experience and preferably working in an IT environment

EE/AA

No