Full responsibility for delivering effective ramp services solutions for an aviation logistics company.
Full responsibility for delivering effective ramp services solutions to our customers.
Lead, motivate and manage staff to deliver on the Service Level Agreements (SLA) with customers
Resolve customer service issues in a timely manner with tact and diplomacy.
Responsible for proactively managing safety & security processes and procedures to comply with
Conducting weekly meetings with staff and controllers and daily meetings with Ramp Ops Managers & Duty Managers.
Ensuring the highest level of service to passengers and client airlines
Ensuring that the staff are adequately trained
Ensure applicable safety and quality standards
Monitor and analyze the Profit and Loss (P&L) statements for any variances and take appropriate action.
Review new airline and vendor contracts as needed and provide appropriate feedback
Review key performance indicators (KPI's) and convey necessary actions if needed
Meet with customers on a regular basis to get feedback and monitor satisfaction levels
Take ownership for creating a progressive open and feedback culture by managing the performance and development of employees.
Build and maintain relationships with key stakeholders
Assist in negotiations with new customers.
Act as KAM and in marketing activities.
Strict implementation of overall Airside Services budget
Responsible for the provision of the necessary resources to comply with all regulatory authorities, suppliers, manufacturers, and specific customer requirements
Ensure that there are effective planning methods and procedures in place to ensure that there are adequate resources, both manpower and equipment, to meet operational needs
Implement, maintain and closely manage all safety and security measures related to people, equipment, facilities and aircraft involved in the operation
Solves conflicts/irregularities and takes appropriate action
Grade 12 and Operational Management or related qualification
Full computer Literacy (Excel, GANTT Advantageous)
3 - 5 years’ experience in a managerial position
5-10 years’ aviation/airport operational experience
Sound financial analysis (S&L, GL knowledge a must)
Mandatory: Corporate induction, Dangerous goods, Airside induction, Security awareness, ISO awareness
Competency & Skills
Knowledge of on time performance score card
High interpersonal skills to be able to deal with senior stakeholders
Balance score card and KPI’s (OTP, SLA)
Ability to work under extreme pressure & handle conflict (e.g. employee disputes, shortage of staff, airline complaints)
Service minded and outcome oriented
Cross cultural skills
Ability to work on call 24/7
Highly motivated, self-starter who can effectively prioritize, multi-task and manage to accomplish objectives within prescribed deadline
Application process / requirements:
Applications should include; Covering letter, Comprehensive CV, clearly marked with the vacancy number as well as position should be emailed to: firstname.lastname@example.org.
Notes: No late applications will be accepted. Applicants will be vetted against the respective security agency in order to ensure no criminal record is present. All licenses, qualifications will be checked and vetted in order to ensure the validity and authenticity thereof. Should candidates not be notified of the outcome of their applications within 14 days of closing date, they should please regard their applications as unsuccessful.